Overview
At Tastiva Restaurant, we are committed to providing you with delicious meals and excellent customer service. If you are not satisfied with your order, please review our refund policy below:
- Refund Eligibility
Refunds may be issued for incorrect, missing, or unsatisfactory items.
Requests for refunds must be made within 24 hours of your purchase.
To process a refund, you may be asked to provide a receipt, order details, and a description or photos of the issue. - Non-Refundable Items
We do not offer refunds for items ordered in error, or for food that has been consumed (except where there is a quality or safety concern).
Gift cards and promotional offers are non-refundable. - How to Request a Refund
Contact our team by phone, email, or in person as soon as possible.
Please provide your name, order number, and details of the issue. - Refund Process
Once your claim is reviewed, we will notify you of the outcome within 2 business days.
Approved refunds will be issued to your original method of payment within 5-7 business days. - Customer Service Commitment
Your satisfaction matters to us. If you are not happy with any aspect of your meal or service, please let us know so we can address your concerns promptly.
For any questions or to request a refund, please contact Tastiva at [insert contact details].
If you’ve done all of this and you still have not received your refund yet, please contact us at team@hatchgoldencircle.com.